Terms and Conditions

Last Updated: April 27, 2024

Welcome to digiSim.world (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website located at https://digiSim.world (“Site”) and any related services provided by digiSim.world (collectively, the “Service”). By accessing or using our Service, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Service.

1. Acceptance of Terms

By accessing or using digiSim.world, you affirm that you have the legal capacity to enter into these Terms and agree to comply with all applicable laws and regulations.

2. Changes to Terms

We reserve the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Service after such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

3. Description of Service

digiSim.world provides users with the ability to purchase, manage, and activate electronic SIM cards (eSIMs) for various destinations worldwide. We are a reseller of eSIMs, offering the following services:

• eSIM Purchase: Browse and buy eSIM data plans for selected countries or regions. Each package includes:
  • Data Allowance: Varies per package (e.g., 5GB, 10GB, Unlimited)
  • Validity Period: Duration of the data plan (e.g., 30 days, 90 days)
  • Additional Features: Voice minutes, SMS texts (if applicable)
• eSIM Management: View and manage your purchased eSIMs.
• Top-Up Services: Add data or extend the validity of existing eSIMs.
• Payment Processing: Securely process payments via Stripe, our third-party payment processor.
• Supported Devices Information: Check if your device supports eSIM technology.

4. User Accounts

4.1. Registration

To access certain features of our Service, you must create an account. During registration, you agree to provide accurate, current, and complete information about yourself and to update it as necessary.

4.2. Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4.3. Account Termination

We reserve the right to suspend or terminate your account at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users or to us.

5. Payments and Billing

5.1. Payment Processing

All payments for purchases made through digiSim.world are processed securely by Stripe, a third-party payment processor. By providing your payment information, you authorize us to charge the applicable fees for the products and services you purchase.

5.2. Payment Information

You agree to provide accurate and complete payment information. You authorize us to charge your chosen payment method for the total amount of your purchase, including any applicable taxes and fees.

5.3. Currency and Taxes

Prices are listed in USD unless otherwise specified. Applicable taxes and fees will be added to your purchase price as required by law.

6. eSIM Activation and Usage

6.1. Activation

Upon successful purchase, you will receive a QR code to activate your eSIM. Activation is subject to compatibility with your device and the carrier in the selected destination.

6.2. Device Compatibility

It is your responsibility to ensure that your device supports eSIM functionality and is compatible with the data plans you purchase. Please refer to our Supported Devices page for more information.

6.3. Usage Restrictions

You agree to use the eSIMs solely for lawful purposes and in accordance with these Terms. Any misuse of the Service, including but not limited to unauthorized sharing of eSIM information, is prohibited.

7. User Obligations

By using digiSim.world, you agree to:

• Provide accurate and up-to-date information during registration and purchase.
• Comply with all applicable local, state, national, and international laws and regulations.
• Use the Service only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the Service.
• Not engage in any activity that could harm, disable, overburden, or impair the Service or interfere with any other party’s use of the Service.

8. Prohibited Activities

You are prohibited from:

• Violating any applicable laws or regulations.
• Infringing on the intellectual property rights of others.
• Transmitting any harmful or malicious code.
• Attempting to gain unauthorized access to the Service, user accounts, or computer systems.
• Engaging in fraudulent activities or misrepresenting your identity.

9. Intellectual Property

All content, trademarks, logos, and intellectual property displayed on digiSim.world are the property of digiSim.world or their respective owners. You are granted a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial purposes. Any unauthorized use of the Service or its content is strictly prohibited.

10. Refund, Cancellation and Return Policy

10.1. Refund Policy

All sales are final. We do not offer refunds once an eSIM has been purchased and activated. If you experience issues with your eSIM, please contact our support team for assistance.

10.2. Cancellation Policy

Once a purchase is completed and the eSIM is activated, cancellations are not permitted.

10.3. Return Policy

Since eSIMs are digital products, there are no returns. Ensure that you select the correct eSIM package before completing your purchase.

11. Dispute Resolution

Customers are encouraged to resolve disputes amicably by contacting digiSim.world's customer service team or using formal complaint procedures. Please reach out to us through the contact methods provided in Section 13 to discuss and resolve any issues you may have.

12. Terms and Conditions of Promotions

Any promotions, discounts, or special offers provided through digiSim.world are subject to their own specific terms and conditions. These will be clearly outlined at the time of the promotion. By participating in a promotion, you agree to abide by these additional terms.

13. Customer Service Contact Details

For any questions, concerns, or assistance, you can reach our customer service team through the following methods:

• Email: support@digisim.world
• Website: https://digisim.world

14. Disclaimers

14.1. No Warranty

The Service is provided on an “AS IS” and “AS AVAILABLE” basis. We make no representations or warranties of any kind, express or implied, regarding the operation or availability of the Service, or the accuracy, reliability, or completeness of any information provided through the Service.

14.2. Limitation of Liability

To the fullest extent permitted by law, digiSim.world shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use the Service;
• Any unauthorized access to or use of our servers and/or any personal information stored therein;
• Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Service by any third party;
• Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service.

14.3. Third-Party Services

Our Service may contain links to third-party websites, applications, or services that are not owned or controlled by digiSim.world. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. You acknowledge and agree that digiSim.world shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such sites or services.

15. Indemnification

You agree to indemnify, defend, and hold harmless digiSim.world, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms or any activity related to your account (including negligent or wrongful conduct).

16. Governing Law

These Terms shall be governed and construed in accordance with the laws of Cyprus, without regard to its conflict of law provisions. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Cyprus.

17. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms will remain in full effect.

18. Entire Agreement

These Terms constitute the entire agreement between you and digiSim.world regarding your use of the Service and supersede all prior and contemporaneous agreements, proposals, or representations, whether written or oral, concerning the subject matter herein.

19. Privacy Policy

19.1. Information We Collect

We collect personal data that you provide during registration, purchase, or account management, including:

• Name, email address, and contact details.
• Payment information for processing transactions.
• Device compatibility details for eSIM activation.
• Usage data related to your interaction with the Service.

19.2. How We Use Your Information

Your information is used for:

• Processing and fulfilling your orders.
• Providing customer support and responding to inquiries.
• Improving our services and personalizing your experience.
• Complying with legal and regulatory obligations.

19.3. Sharing Your Information

We do not sell or share your personal information with third parties, except as required to:

• Process payments securely through Stripe, our third-party payment processor.
• Comply with legal obligations or respond to lawful requests.

19.4. Data Protection

We use industry-standard encryption and security measures to protect your personal data. Despite these measures, we cannot guarantee absolute security. Please notify us immediately of any suspected data breaches.

19.5. Your Rights

You have the right to:

• Access and review your personal data.
• Request correction or deletion of inaccurate or outdated information.
• Withdraw consent for data processing, subject to certain conditions.

19.6. Cookies

We may use cookies or similar technologies to enhance your browsing experience. By using the Service, you consent to our use of cookies as outlined in our Cookie Policy.

19.7. Contact Us

If you have any questions or concerns about the Privacy Policy or how your data is handled, please contact us through the contact methods provided in Section 13 to discuss and resolve any issues you may have.